Help and Support

Police Reporting

How Police Reporting Works

What other ways can I report crime?

If it’s an emergency, call the emergency number. Otherwise call the police on a non-emergency number, visit a police station or find a police officer. Where forces offer other options, these will be on their website.

How should I use the app in an emergency?

If it’s an emergency, use the call button - not the app's Report function - to summon the police. You can use the app to take photos or videos of the scene or to make or take a witness statement and submit these using Report.

Can I amend a police report?

The brief summary you wrote with the report cannot be amended from the app or on the Report page. If you need to change something in a police report you have sent please tell the police officer who is handling it.

Will I have to attend court if I send a police report?

Recording evidence and securing it in a Self Evident app report can help avoid the need for a witness or victim to be called on or expected to attend court (particularly if the evidence is recorded using the app, as this evidence is validated through online data tracking). But if a victim or witness does need to go to court, the Crime Statement feature ensures their experience is much less of a memory test and much less of a trial.

Where can I use the app to report crime?

Anywhere. Crime reports sent via the app are now handled centrally by over half the police forces in the UK (to see which, click here). In the remaining areas of England & Wales, reports are sent automatically to the local police team. Elsewhere, if the local police force is not linked to the app, you'll need to input their email (see 'What happens if the relevant police force isn’t linked to the service?' in this section).

Can I use the app to report anonymously?

No. A report includes your name and email address so the person you send it to (be they a friend, colleague, business, journalist or the police) can get back to you. You can include your mobile (SMS) number if you wish.

What crimes can I use the app to report?

You can report any non-emergency crime via the app. It has the following pre-set categories: anti-social behaviour, burglary, criminal damage, domestic violence, fraud or forgery, harassment or stalking, motoring, mugging or robbery, sexual offence, street violence, terrorism, theft or handling, and other.

How do I know my report has been received?

You can track when your report was sent and when the recipient accessed it by going to the report in the Reports section of your account.

What happens if the relevant police force isn’t linked to the service?

Police forces wishing to link automatically to the app should email police@JustEvidence.org. If the crime occurred in an area where the police are not automatically linked to the app, we will email you to say that your report is secured in your account. By doing a simple online search for the relevant force or by phoning them on a non-emergency number, you’ll be able to get their email address. Then go to your account, open the report, input the email address and click Send. You’ll then be able to track when the police access your report and download your evidence.

How does my crime report get to the police?

An email is sent to the police telling them the crime type and giving a unique link to login to the report. By following the link and entering a police email address for verification, they get an access code which authorizes them and gives them access to a distinct page, separate from the rest of your account, where they can view your Police Report and download any evidence.

What will the police do when they have my report?

They will access the report and any evidence and then get back to you. They will do this by email or, if you included a number, by phone.

Can I delete a report sent to the Police or Hate Crime Support?

Yes, but only after the recipient has accessed it and downloaded any evidence.

Problems Sending Police Reports

Where can I use the app to report crime?

Anywhere. Crime reports sent via the app are now handled centrally by over half the police forces in the UK (to see which, click here). In the remaining areas of England & Wales, reports are sent automatically to the local police team. Elsewhere, if the local police force is not linked to the app, you'll need to input their email (see 'What happens if the relevant police force isn’t linked to the service?' in this section).

Can I use the app to report anonymously?

No. A report includes your name and email address so the person you send it to (be they a friend, colleague, business, journalist or the police) can get back to you. You can include your mobile (SMS) number if you wish.

How do I know my report has been received?

You can track when your report was sent and when the recipient accessed it by going to the report in the Reports section of your account.

What if I do not have the credit needed to secure or send a report?

If it’s not a free report (click on the link Free in the footer) and you don’t have sufficient credit to secure or send it, we’ll hold the report as pending for three days and email to tell you. If, by the fourth day, credit hasn’t been added we will delete the report and any evidence from your account. The evidence will remain on your phone.

How do I locate the incident on the app’s map?

This app uses standard smart phone functionality to help you locate the incident. When you find the correct location on the map, hold your finger on the precise location until a pin appears. To confirm the location, tap the green arrow. To change the location, hold your finger down on a different place.

What should I do if the police have not contacted me about my report?

Login to your account, go to your report and check the Access Log to see whether the police have accessed it. If they have, there should be a named officer or email address and you should contact them, if needed by phoning a non-emergency number. If the police have taken longer than you expected to access your report, phone the non-emergency number, tell them about the incident and say when your Self Evident report was sent to them (the date and time will be shown in the Access Log). If there is any worrying delay in the police response, they will want to reassure you. If you are or are not satisfied with their response, you can register this when you give Feedback.

Why hasn’t my report appeared in my account?

Please check that the sending process on the app has completed. If there was a connection failure with the internet you will need to resend it.

Why won’t my report send?

Make sure your phone has a signal or wifi to connect to the Internet. If this doesn't work, try closing the app and reopening it. Otherwise, please contact us by emailing Help@JustEvidence.org and we'll do what we can to sort out the issue promptly.

Feedback to the Police

How do I give feedback about the Police response?

You can give feedback on a specific Police Report by clicking the Feedback Button on that Report and completing the simple questionnaire.

Is my feedback confidential?

Yes, your feedback is confidential and is not seen by the police. While we publish aggregate feedback data by types of crime or by police force, we will never publish any feedback data that can be linked to any particular crime or individual.

What do you do with the feedback?

We analyse and may publish the results without identifying any user or incident.

How will my feedback help?

Confidential feedback from victims and witnesses is vital to help the police see how they are doing and how they can improve their help to victims and witnesses.

Can I change my feedback?

Not after you’ve submitted it as you can only submit your feedback once on any Police Report.

Privacy & Security

Can I use the app to report anonymously?

No. A report includes your name and email address so the person you send it to (be they a friend, colleague, business, journalist or the police) can get back to you. You can include your mobile (SMS) number if you wish.

Who sees my reports and my evidence?

Your account is private. If you simply secure a report, you alone see it and any attached evidence. If you send it to a colleague, friend, insurer or the police, then the recipient will see it as well. While we monitor how the App and Service are used (as set out in the Privacy Policy and Terms of Service), we do not and will not see any evidence that you secure or send.

How does the service validate my evidence?

The validation process is simple and secure. When you capture evidence or record a statement using the app, the location, date and time are logged at and secured on the Self Evident server. To combat any risk of someone doctoring evidence collected with the app, this information is only available from this service.

Please note, the validation service is unavailable for media imported from outside the app.

How is my privacy protected?

Please visit Terms and go to the Privacy Policy to see how we look after your personal information. But rest assured as your account is your private space, we don’t sell your information for marketing and there are no ads.

How secure is the service?

The Information Commissioner’s Office has reviewed the service thoroughly and confirmed that it has no concerns about it being used to report crime and other sensitive issues. You can also test the security of this service yourself at https://www.ssllabs.com/ssltest.
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